IKOAB
User space & rental process for co-living
Client
- IKOAB
- Co-living
- 2017 -2024
Services
- Administration
- BackEnd Development
- FrontEnd Development
- UX/UI
- User testing
- Website
Since 2017, we have supported IKOAB, a major player in Belgian coliving, through a progressive, strategic, and scalable digital transformation. Starting from an existing site in need of modernization, we designed a custom digital ecosystem built to fuel their explosive growth: from 10 to over 60 houses and 600+ rooms.
Our mission? To create a platform capable of absorbing the operational complexity of a rapidly expanding business model, while providing a seamless, intuitive, and automated experience for tenants, landlords, and internal teams alike.
We focused on automating business processes, optimizing the user experience at every stage of the journey, and ensuring iterative, sustainable development capable of evolving with on-the-ground realities.
This approach allowed IKOAB to save considerable time, strengthen partner loyalty, and improve end-user satisfaction, all while significantly reducing operating costs.
Discover some of the key interfaces and features we designed, always with a single goal: creating concrete value at every stage of the journey.
Launch the site
Invoicing & Payments in just one click
Streamlining financial management for hundreds of tenants
We designed a clear, automated dashboard allowing every tenant to manage their payments independently.
Amounts due, coverage periods, payment status, and invoice access: everything is centralized for a smooth experience.
Business Impact:
- Fewer inquiries for the IKOAB team
- Greater transparency for users
- A system built to scale with growing transaction volume.
Simplified and Centralized Request Management
A dedicated space where every request gets a fast response
We designed an ultra-intuitive request management system for IKOAB, allowing every resident to submit, track, and resolve their inquiries without friction. Maintenance, administrative questions, or specific requests: everything is grouped in a clear dashboard, with statuses and actions visible at a glance.
Business Impact:
- Significant reduction in repetitive support requests
- Better tracking of interventions for increased user satisfaction
- Total visibility on open, ongoing, and resolved tickets
This level of transparency and efficiency transforms daily management into a seamless experience for both tenants and internal teams.
A Clear and Automated Landlords Portal
Tracking rental income has never been easier
We designed a dedicated interface for IKOAB’s partner landlords, allowing them to view their monthly rental income seamlessly and independently. Every property management invoice is automatically generated, linked to a specific asset, and available online at any time.
Business Impact:
- Consolidated view of rental income per property
- Easy document downloads for accounting
- Zero manual exchange required: everything is centralized, up-to-date, and accessible
This automation has enabled IKOAB to strengthen the trust of its investors and landlords, while drastically reducing the administrative burden associated with financial management.
Practical Information: Everything your tenants need, all in one place
Simplifying your residents' daily lives through a user-centric interface
In the member area we developed for IKOAB, every resident finds a centralized 'Practical Information' section, gathering all daily essentials: cleaning schedules, Wi-Fi details, waste collection calendars, sorting instructions, local services, and much more.
Instead of juggling endless messages, calls, or emailed PDFs, every essential resource is now just a click away. This allows tenants to be autonomous, well-informed, and at ease — from the moment they move in and throughout their entire coliving stay.
Business Impact:
- Reduction in redundant support requests
- Improved tenant experience, thanks to clear and accessible information
- Standardized communications, preventing errors in interpretation
- Automation of static content, freeing up time for the IKOAB team
This module perfectly illustrates our approach: creating interfaces that enhance both the end-user experience and the team's operational efficiency. For IKOAB, this has resulted in a smoother resident journey and a leaner internal management process.
