How KERN IT engineered the launchpad for VENN Telecom's ascent

In 2019, Venn Telecom, a specialist in SD-WAN connectivity solutions, reached a major turning point. Facing rapid growth, the company had to tackle significant structural challenges, including the management of nearly 1,000 devices and complex processes spread across multiple non-integrated tools. Their need for a high-performance, scalable system was urgent.

That is why KERN IT was brought in as a tech partner: to build a tailor-made platform designed to scale alongside their business ambitions.

The Context: An innovative company seeking stability

As an SD-WAN integrator, Venn Telecom offered innovative solutions that enabled companies to connect their various sites while reducing the costs associated with aging MPLS systems. By combining Peplink hardware with high-touch personalized services, the company fast-tracked its way to becoming a strategic industry leader.

However, this rapid growth exposed organizational weaknesses:

• Fragmented management across Odoo, Excel spreadsheets, and the native Peplink InControl tool;
• Manual processes leading to errors and time loss;
• Difficulty tracking SIM card consumption and billing accurately based on specific client requirements.

These limitations were hindering their ability to provide a seamless service and to fully scale in line with their growth potential.

The Challenge: Supporting exponential growth

To address these challenges, Venn Telecom needed to:

1. Centralize data and processes to eliminate duplications and errors.
2. Enhance visibility and control over devices deployed in the field.
3. Automate key tasks such as billing and consumables management (SIM cards, data packages, etc.)
4. Integrate new technologies to meet evolving market demands.

A pivotal moment in this growth was the integration of Starlink, which enabled Venn Telecom to become the first European reseller of this revolutionary technology. This provided their clients with ultra-fast, reliable connectivity even in remote areas, solidifying their position as a market leader.

The Solution: A custom-built hybrid ERP

To address these challenges, KERN IT developed VENN ERP; a hybrid web platform fully tailored to Venn Telecom’s specific needs. More than just an ERP, the solution quickly became the operational heart of the company, connecting all its critical processes while remaining scalable and highly customized.

In practical terms, this platform has delivered the following benefits:

• Centralizing company management
  • Through a single interface, Venn can track all its clients, devices, and critical data, while integrating information from multiple sources (Peplink, Starlink, Odoo, telecom operators, etc.)
• Automating billing and optimizing costs
  • The system handles complex billing rules (including flat rates, actual usage, and overages), and generates invoices automatically. It also connects directly to carriers to track SIM card consumption precisely, preventing surprises and financial losses.
• Providing a seamless and professional client experience
  • A modern, secure, and multilingual client portal allows users to manage their services autonomously: equipment, invoices, support tickets, consumption, and more. Specific portals are also available for different user profiles (clients, partners).
• Real-time equipment monitoring
  • The platform enables active monitoring of Peplink routers and Starlink terminals: alerts, geolocation, performance metrics, and usage history are all centralized and actionable
• Granular management of network services and data
  • VENN ERP collects and structures millions of network data points: consumption, connection quality, errors, and alerts. This data powers operational dashboards that provide Venn with clear visibility into activity, support, and operational performance.
• Optimizing customer support
  • Through an impersonation feature, support teams can temporarily log into a client account to reproduce an issue, while ensuring full traceability for every action.
• Synchronizing existing business tools
  • Our native integration with Odoo centralizes orders, products, invoices, and customer data, ensuring information consistency at every stage.
• Benefiting from a modular architecture
  • The platform was designed to evolve: it can accommodate new modules, integrate new technologies, and support Venn’s international growth without operational disruption.

And we are just scratching the surface.

Behind every feature, there is a strategic choice, a concrete response to a business need, and a commitment to to scale up without sacrificing flexibility.

The Results: Success at every level

Five years after the implementation of VENN ERP, the results are impressive:

• Revenue multiplied by 5, without inflating human costs.
• Successful international expansion, with a presence in 4 countries.
• Integration of Starlink, positioning Venn Telecom as a pioneer and leader in the European market.
• 10,000+ devices managed across multiple countries.
• Multiple interconnected portals and platforms.
• A high-performance modular platform, backed by over 10,000 development commits.
• Significant time savings through process automation and digitalization.
• Continuous collaboration with a dedicated KERN IT team of 5 experts covering all technical and strategic aspects.
• The launch of Kenobi, a direct evolution of VENN ERP, designed to meet the company’s most advanced needs.

"Why Choose KERN IT for Your Technological Projects?

KERN IT does more than just develop tools. We support our clients through a complete transformation, providing custom-built platforms designed for their growth and efficiency.

With a pragmatic and holistic approach, we transform your challenges into concrete, scalable solutions. If, like Venn Telecom, you want to accelerate your development and optimize your processes, contact us today.

Together, we will build the platform that propels your business into the future.

Discover our methodology and let’s discuss your needs.